The importance of saying ‘no’

The importance of saying ‘no’

When is it good to say ‘no’? Not just necessary, but actually good? When is ‘no’ a better answer than ‘yes’? I’ve been using Lent as an opportunity to practice saying ‘no’. I must admit, some days are easier than others. Saying ‘no’ to further automated sales calls by...
Competitors: are you leading, following or competing?

Competitors: are you leading, following or competing?

Last week I was talking with someone about competition and creativity in his 20+ years in business.  Along the way he had an opportunity to copy an idea from another supplier. Legally, he could have done it. Ethically, it didn’t feel right. So he took the first batch...
Who’s afraid of the big bad phone?

Who’s afraid of the big bad phone?

I want to tell you about one of my clients. Let’s call her Tina. I’m so proud of her. Tina was afraid of the phone. Not cowering, gibbering wreck afraid. No way. But dreading, feet-dragging, easily distracted, I’ll-do-anything-to-avoid-it afraid. Ever get that? Yup,...

Why it’s good to talk

We’ve all heard the clichés about talk being cheap, all talk and no action, if you haven’t got anything useful to say… Children often get told off for talking too much, but rarely for talking too little (with the exception perhaps of teenagers). But...

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