Clear is better than fast – especially with email
In the digital world, everything is instant. Instant notifications. Instant messaging. Instant downloads. And in the world of email, we get drawn into thinking that faster is better. That a fast response means you’re giving good customer service, delivering to your...
Three words to banish new year panic
That first day back. It’s so easy to get caught up in ‘have to’s. The hundreds of emails you have to wade through in your inbox. The couple of bits that got missed at the end of last year that you have to get off your desk. The brand spanking new plan you have to come...
What happens when you say “I can’t”
When you say “I can’t” what are you really saying? That you don’t know how? You don’t have the resources to? That you’re not sure you want to? That you’re already committed to something else? Sometimes it’s easier to say “I can’t”. “I can’t make it” rolls off the...